Terms and Conditions

WithRita services are supplied by Rita Kalnina, a UK sole trader trading as WithRita. Her details and email appear at the top of this page.

By creating an account or buying a service, you agree to these terms. If anything is unclear, email us before buying.

Accounts and paid services are for adults aged 18 or over. Provide accurate information, keep your password secure and do not allow another person to use your account.

In the WithRita Style app, Account > Request account deletion starts deletion of your account and private data within 30 calendar days, with confirmation by email. You do not need to send a separate email or wait for a paid subscription period to end. Records required by law may be retained. Account deletion or uninstalling the app does not cancel an Apple subscription; cancel it separately in Apple Account subscriptions.

WithRita includes style, wardrobe, nutrition, conversation, celebrations and Tuscany services. Some features provide digital access; for personal services, Rita prepares an individual result.

The service page and purchase summary show the specific content, price, delivery time and access period. If they differ from these general terms, the purchase summary defines your order but cannot reduce your statutory rights.

Foundation includes your first month of everyday style support. It starts when your Foundation purchase is confirmed and ends on the same date and time in the next calendar month, or its last day if that date does not exist. Preparing your style foundation, signing in again or restoring the purchase does not restart this period. The included period does not renew automatically. After it ends and your style foundation is ready, you may purchase Monthly separately; Foundation and your wardrobe remain available without Monthly.

Personal Style Foundation (WithRita Style Foundation) is a one-time purchase, not an automatically renewing subscription. It includes your introductory questionnaire or personal conversation, your style direction and colour foundation prepared by Rita, and the beginning of your digital wardrobe and first outfits. The questionnaire can be completed in the app; WhatsApp is optional. Rita prepares the personal result after receiving the information needed, so that result is not generated immediately after payment.

Monthly Style Support (WithRita Style Monthly) is a separate optional monthly subscription for ongoing outfit combinations, shopping advice and seasonal guidance, including 10 outfit visualisations and one personal option from Rita per month. The app shows applicable usage limits. AI suggestions and visualisations can be inaccurate and are not an exact virtual fitting. The app asks separately before sending data to OpenAI for an AI action.

Buying Foundation or completing the questionnaire does not automatically start Monthly. When Monthly ends, its paid daily features end; a valid, separately purchased Foundation, its questionnaire and your wardrobe remain accessible without buying Foundation again. This does not guarantee indefinite data storage: account deletion and the retention rules in the Privacy Policy still apply. Access can change if the relevant purchase is refunded or revoked.

Use the same WithRita account in the app and on the website so that verified access is recognised. You do not need to buy the same access again through Stripe. In the app, Restore an earlier purchase checks purchases associated with your Apple Account; use it with the WithRita account used for the original purchase. Contact support if access is missing rather than paying a second time.

WithRita nutrition content helps you understand everyday meal balance. It is not a consultation with a doctor or registered dietitian, diagnosis, treatment or emergency care.

If you have an allergy, medical condition, are pregnant or breastfeeding, have a history of disordered eating or follow a prescribed diet, speak to an appropriate healthcare professional before acting on suggestions. You remain responsible for checking ingredients, allergens, food safety and suitability.

AI can make mistakes or misunderstand a photo or text. If a result is unclear, use the correction option or contact Rita.

Before payment, you will see the product, total price, currency, any applicable tax, and whether the purchase is one-off or recurring. Website purchases are processed through Stripe. Purchases made with Apple In-App Purchase in the iOS app are processed by Apple and charged to your Apple Account after purchase confirmation. App Store prices and currency depend on your storefront; the Apple purchase confirmation shows the amount applicable to you.

For a website purchase, confirmation follows a successful Stripe payment. For an Apple purchase, Apple provides the transaction confirmation and WithRita verifies it to activate the relevant access. If payment fails or a purchase is refunded or revoked, the corresponding access may not begin or may end. A delayed access update is not a reason to purchase again; use Restore an earlier purchase or contact support.

The iOS app is licensed under Apple's standard Terms of Use (EULA), linked below and in the app. These WithRita service terms supplement, and do not replace, that app licence or Apple's payment terms. Mandatory consumer rights remain unaffected.

WithRita Style Monthly renews automatically each month unless cancelled. Its local price and monthly period are shown before you confirm the purchase. Foundation is purchased separately and is not charged again with each Monthly renewal.

For Apple subscriptions, manage or cancel renewal in your device's Settings > your name > Subscriptions, or use Manage access in the app to open Apple's subscriptions page. Cancel at least 24 hours before the current period ends to avoid the next renewal. Turning off renewal normally leaves access until the paid period ends; the date shown by Apple applies. An email to WithRita, signing out, deleting your WithRita account or uninstalling the app does not turn off Apple renewal.

The separate website Nutrition Compass subscription is €9.99 per month in the EU price region or £9.99 per month in the UK price region and renews until cancelled. The first payment and future billing frequency are shown before purchase. Website/Stripe subscriptions can be cancelled through your website account or by emailing us. Those instructions do not cancel an Apple subscription.

Cancellation stops future renewal; it is not by itself a refund request. For website subscriptions, access normally continues until the paid period ends. Where you exercise the applicable statutory right to cancel within the first 14 days, our website subscription cancellation arrangement ends access and refunds the first subscription payment in full. For Apple transactions, use Apple's refund process described below; this distinction does not restrict your statutory rights.

When buying online as a consumer, you will normally have 14 days to cancel without giving a reason, subject to the applicable rules for services and digital content. For a direct website purchase, send a clear message to info@withrita.eu within that period. You may use the model form below, but you do not have to.

For an Apple transaction, request a refund at reportaproblem.apple.com or through Apple Support using the Apple Account that made the purchase. Eligibility and processing are determined under Apple's applicable terms and mandatory law; WithRita does not promise automatic approval or issue a Stripe refund for an Apple charge. You may still contact WithRita about a faulty or undelivered service or exercise mandatory rights. Cancellation of future renewal and a refund of an existing charge are separate actions.

For a direct website service, if you ask us to begin during those 14 days, we obtain separate confirmation before payment. If you cancel while work is in progress, you may have to pay a proportionate amount for work properly completed. Your right ends after full performance only if you clearly acknowledged that before work began. Merely filling the app questionnaire is not a waiver of statutory cancellation rights.

For digital content supplied directly by WithRita, such as completed downloadable PDFs, before delivery we ask separately for consent to immediate supply and acknowledgement that the cancellation right ends when supply begins, where legally applicable.

These terms do not affect your remedies if a service was not supplied with reasonable care and skill, did not match its description, or digital content is faulty.

The four-week nutrition package costs €89 in the EU price region or £99 in the UK price region. This comprises €79.01 or £89.01 for preparing the personalised plan and €9.99 or £9.99 for 28 days of Nutrition Compass access. That access ends after 28 days and does not become a subscription unless you choose one separately.

If you cancel only the included Nutrition Compass access within the first 14 days, access ends and the relevant €9.99 or £9.99 payment is refunded. This does not cancel payment for a personalised plan that has been properly completed and supplied.

If you want Rita to start work during the 14-day cancellation period, you must confirm this before payment. If you cancel before the plan is complete, we may retain only a proportionate amount for work actually done. Once the full promised plan has been prepared and its PDFs supplied with your prior consent, later non-use does not itself create a right to a refund.

Full wardrobe creation and other individual work are completed in the stages shown in the relevant offer. If you cancel while work is underway, payment applies only to work actually done; once fully performed, the previously acknowledged ending of the cancellation right applies.

You must provide accurate and sufficient information and usable materials in good time. If they are delayed or change materially, the delivery time may change reasonably.

Four-week nutrition and wardrobe clients have a direct WhatsApp button in their dashboard. It opens Rita’s WhatsApp Business outside the WithRita website. Rita replies personally, so a response may not be immediate.

The button does not by itself promise continuous support or a fixed number of consultation hours unless the offer clearly says so. The WithRita website does not receive or store WhatsApp chat content.

You keep your rights in photos, text and files you submit and confirm that you may provide them. You permit WithRita to use them only to operate your account, supply the service, maintain security and meet legal duties. See the Privacy Policy for details.

WithRita design, text, references, methods and material prepared by Rita are for your personal use. Without written permission, you must not sell, publish, systematically copy, share, or use them to create another service or train an automated system.

You must not use the website unlawfully, bypass access controls, disrupt it, or upload harmful material or content that infringes another person’s rights.

We supply services with reasonable care and skill. The website may occasionally have a short technical interruption. If there is a problem, email info@withrita.eu with your order details and the outcome you want.

We may suspend an account for a security risk, fraud, a serious breach of these terms or unlawful use. Where possible, we will explain the reason first and give a reasonable chance to put matters right.

Nothing in these terms limits liability that the law does not allow us to limit or restricts your mandatory consumer rights.

These terms are governed by the law of England and Wales. If you live elsewhere, this does not remove mandatory consumer protections under the law of your usual country of residence.

We may update the terms for legal, security or service reasons. We will give reasonable notice of a material change affecting an active paid service. The current date and version always appear above.

For legal notices and complaints, use info@withrita.eu or the postal address at the top of this page.